Utility Billing Operations



The Utility Billing Division is responsible for maintaining all billing acounts related to water and sewer and garbage collection.  The Division also prepares and distributes all utility bills for customers of the municipality.  The responsibility for receipting of all cash and the coordination of collection efforts also falls under this Division.  The Division also responds to resident questions and concerns and maintains the water, sewer, and recycling and refuse receivables.

   
 

About Your Water Bill

  • Water and sewer bills are based on total consumption, however there is a minimum bill charge of four thousand gallons - regardless of usage.
    • The rate for residential properties is $10.50 per thousand gallons, making the minimum bill for water and sewer $35.00for a bi-monthly billing.
    • The average water usage is two thousand gallons per person, per month.
  • Remember, your current bill accounts for the previous two months of service.
  • If it seems that your bill is too high, the water department will come to your home, free of charge, to check for leaks and make sure that the meter is functioning properly.  (Please note: This service is for single-family homes only.  Commercial properties are NOT included.)

REMINDER:

When selling a property in Lyons, you will need to request a final water bill.  This request can only be made after ALL inspections have been completed and approved with our Building Department.  Please schedule the final water reading date as close to the closing date as possible.  You will need to meet the water department at the property and pay the final bill the same day the final reading is performed.  At that time you will get your Certificate of Sale Compliance Report.

   
 

Water Billing Potential Issues

Roughly 95% of high water bill problems are caused by a leaking toilet flapper valve (the black orb in your toilet tank).  Over time this valve will distort and cause water to run, often it is unheard or unnoticed until the water bill is received by the customer.

Other factors to look for before your water bill is received:


  • Listen to the toilet tank by placing your ear very near the toilet to check if there is any water running.

  • Check the bronze colored water meter for any unusual movement of the dials that measure water usage.

  • To avoid periodic leak situations, manually write down the meter read on a daily basis (once every 24 hours) for a period of 7 days to ensure a consistent recording of your water usage.

Water Usage

A family of four uses about 320 gallons of water a day or 116,800 gallons a year, according to the Environmental Protection Agency. Approximate amounts of water required for typical household activities:


Laundry 20-45G/load
Shower 20-30G/shower
Tub Bath 30-40G/bath
Dishwasher 15-30G/load
Toilet 3-7G/flush
Drinking Water 1-2quarts/day/person
Garbage disposal 5G/minute use
Car Washing 5G/minute/use

Tips To Save Water:

  1. Use a low-flow showerhead.
  2. Take showers instead of baths. A ten minute shower with a low-flow showerhead uses half the water of a regular bath.
  3. If your shower takes a while to heat up, and you have to let the water run, put buckets in the shower to capture the water for watering plants, washing vegetables, water for pets, or washing your car and bike.
  4. Get a small sand timer that lasts about 3 minutes and keep it in the shower. Most people can shower in six minutes.
  5. Install aerators on faucets.
  6. Install a low-flow toilet. If you have a standard toilet, put a toilet dam in the tank. Do not use a brick which will disintegrate and clog your pipes.
  7. Fix all leaks, inside and out.  Test for a leaking toilet by adding food coloring to the tank (not the bowl). Without flushing, note if any color appears in the bowl after 30 minutes.
  8. Avoid flushing the toilet unnecessarily. In other words, don't use it for garbage. Dispose of tissues, insects, and other similar waste in the trash rather than the toilet.
  9. Install landscape irrigation and replace lawns with drought-tolerant plants.
  10. Don't let the water run when washing, brushing, and shaving. Turn it on and off as needed.
  11. Wash your laundry and dishes when you have a full load.